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⇓ The contractor said it was the cooling pads, which was not covered. ⇓

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    This last claim the company sent out a repair person who told AHS a repair was covered and then AHS made them send out a second technician who said it wasn't covered as per his instructions from his boss, AHS is their biggest customer.

    Service provider comes back and tells us we “are getting a new AC unit”. Told us HWA will call us in 2 3 days once it goes through the authorization department. IT HAS BEEN 2 WEEKS AND OUR CLAIM IS STILL SITTING IN THE AUTHORIZATION DEPARTMENT!We have been calling HWA to check on the claim for almost a week and all they tell us is they are still waiting for information from the service provider. We have demanded to speak with someone from the authorization department or a supervisor. 4 different customer service representatives have promised that someone will call us back within 24 hours. Guess what?No one ever does!We have been suffering in 90 degree heat and had to spend more money on window units just so we can sleep at night. I call back on 7/23 as we could not pull our washer out on our own and decide now that we need to do the cash out and get someone who will remove the dishwasher for us. I'm told during a call in the morning that the dishwasher was already ordered and that I am stuck with this washer. I explain what has happened and the agent does not seem to understand and EVEN TELLS ME THAT THEY NEVER SEND EMAILS. Starts to insinuate that I am lying to her. I have the emails from the agent on 7/17.
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    I feel like no I KNOW I am getting the famous runaround, in this Louisiana heat. No one deserves to be treated like this. Our AC unit quit working on 6/25/18 while we were on our honeymoon. We were able to call HWA when we got to port on 6/26/18 and approve my mother making a claim. She made the initial claim on 6/26/18. It is now 7/18/18 and we STILL DO NOT have our AC fixed.
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    He repaired the stuff well. There were no extra dings that he left behind. The toilet is better than it was the day it was installed. I also have one of those faucets where the end of the faucet pulls out as the little spray spout and the hose started to get a little bubble on it. He didn't repair that because it hadn't actually failed yet. He couldn't repair it unless it was a failure. After requesting service for my A/C breakdown on 5/16/18, the contractor assigned to me went unresponsive to my calls for repair for 8 days. I then found another contractor that completed the repair, and sent an invoice to AHS dba HSA for the repair. They then began sending notices in the mail stating that my claim would not be covered due to a "pre existing condition. " My blower motor did NOT break down due to a pre existing condition. It has worked perfectly for over 5 months since the day we moved in, evidenced by its performance in both heating and cooling up until the day of breakdown.
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    1. My experience in submitting claims with 2 10 has been very good. I do it by phone and the reps are very pleasant. I had an air conditioner problem and they responded. The next day, the guy was there on time and diagnosed the problem. He came back the next day and put the part in.

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Explore your options carefully to find the best fit for your home and lifestyle, so you’re enjoying affordable coverage that meets all your needs. A homeowners insurance policy only covers elements of the home that might need to be serviced or replaced due to unexpected damage, such as hurricanes, lightning strikes or fire. The incidents where a homeowner attempts to use a household appliance, only to find out that it is not functioning properly, would not be covered under a home insurance policy. In short, a home warranty will cover home systems and appliances that fail due to normal wear and tear coverage extent based on contract whereas homeowners insurance will not. For this reason, a home warranty is a good investment considering it will be used at some point as all home systems and appliances will eventually fail. Having both policies, secures your investment and relieves the homeowner’s anxiety of pending costs.