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⇓ When a hot water recirculating pump burned out in my home, my own horrendous experience with one of the biggest home warranty companies was quite a learning experience. ⇓

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    For appliances, plumbing and electricalnon heating or cooling the repair/replacement allowance is $500.

    Mismatched systems where the indoor and outdoor units were not properly matched to each other in capacity or efficiency for proper operation; andd. Undetectable pre existing conditions which are defects or mechanical failures that could not have been detected by a visual inspection and/or simple mechanical test. A visual inspection of the covered item verifies that it appears structurally intact and without damage or missing parts that would indicate inoperability. A simple mechanical test is defined as turning the item on and off to ensure that it is operational. While turned on, the item should operate without causing damage, irregular sounds, smoke, or other abnormal outcomes. I have had ahs for about 5yrs now overall the service has been good, I have had good and bad contractors,one i had for my a/c was terrible, the tech did not seem like he wanted to do the work and lied about access to my house, when i called the company re their tech they took up for him, the next time i had a/c problems i told ahs i did not want that company and was given a different company, this company was very helpful and professional.
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    Your service contract will begin on the Effective Date and remain in effect for one 1 calendar year following the Billing Date “Termination Date”. Coverage waiting period may be expedited with proof of prior coverage's expiration date provided there was no lapse in coverage. 5. Claims Procedure. 5. 1. Change to Terms of Service. Select Home Warranty reserves the right to revise Terms of Service at any time and users are deemed to be apprised of and bound by any changes to these Terms of Service. 12. Consequential Damages. This Agreement does not provide coverage for damage caused by a malfunctioning or inoperable appliance or system, including, but not limited to, water, fire and mold spores.
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    If you chose a contract outside the warranty guidelines you void your warranty and essentially set yourself back. Always make sure that you understand what you are getting. Don’t be afraid to ask questions. Don’t hesitate to do your own research. It is an investment in your home and your future. Take it seriously and it will save you time, money, and your mental health.
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    I was told yes. So they send out the vendor and I pay the $75 copay plus tax. Vendor confirmed new toilet would be required and submitted the assessment for approval. Well, I call to get a status update today, to find out that the claim was not approved as of 6 days ago. They never had the courtesy to call and tell me or the vendor. I'm so frustrated with these people.

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It's common for a company with that many complaints to receive an low rating from BBB, but BBB didn't rank the company.