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⇓ Initially, when we did the claim, there was supposed to be a company and AHS said that they would come in that Monday. ⇓

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    Just as is the case with home warranty in states such as Florida, residential service contracts are regulated in some states such as Texas.

    There was an issue with my toilet and my tub draining. I filed a claim for those with American Home Shield via phone and the contractor that they sent was an awesome professional. He was clean and he cleaned everything up that he touched and put on booties when coming in. He repaired the stuff well. There were no extra dings that he left behind. The toilet is better than it was the day it was installed. I also have one of those faucets where the end of the faucet pulls out as the little spray spout and the hose started to get a little bubble on it. He didn't repair that because it hadn't actually failed yet. He couldn't repair it unless it was a failure. After requesting service for my A/C breakdown on 5/16/18, the contractor assigned to me went unresponsive to my calls for repair for 8 days. I then found another contractor that completed the repair, and sent an invoice to AHS dba HSA for the repair.
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    In the end, I wanted my freezer not to freeze everything inside. I would have ice everywhere and it was leaking water inside my freezer, so it would refreeze everything in a block of ice. Although this seemed to be happening every 30 days, it’s been a couple months now and everything seems to be good. I called the emergency number for the contractor Sunday night, and he said they'd send someone out the following day Monday. The owner of the company came to my home on Monday afternoon and was quickly able to find that our compressor was shot the most expensive component on the AC aside from basically just putting in a new unit. I asked him straight out how long this would take to fix based on all the terrible reviews I've read online from 2 10 about it taking months to get service and he said it really just depends.
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    The quote they sent to me was for $540!That is ridiculous!Then in doing my research I just asked a neighbor because I knew she had a home warranty. She said that she had many pool and plumbing problems this past year. They sent someone out for her plumbing problem. They were without water for almost 4 days waiting on the guy to show up. When he did not only was he not very professional he seemed to be very new to the trade and didn't know what he was doing. He ended up causing more problems than they started with and FORGOT to turn off the water to their garage apartment before he left for the evening and the next day the apartment was flooded which created a whole new slew of issues of having to replace carpet, sheet rock and molding. No thank you I don't need someone coming into my home and creating additional problems. We recently purchased our first home which was built in the 1920's. The age of the house along with my husband being away from home at least 60 hours a week and having a newborn + a 2 year old prompted us to purchase a plan through AHS. We'd hoped this would alleviate stress and unexpected expenses, but instead it has only added stress to our lives. Just to get a few small leaks repairs has taken over two months and one of them is still not fixed.
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    These contracts protect homeowners from the high cost of unexpected appliance breakdowns and system failures. With a home warranty, you’ll be covered whether your refrigerator stops running or your plumbing stops up ­­ and that can save you both money and frustration. Home warranties are service contracts that promise prompt, effective service for problems with your covered home appliances and systems. They offer protection not just for your home, but for your budget and time. Home systems and appliances can break down when you least expect it ­­ and often, when your budget isn’t ready for it. A home warranty offers peace of mind.

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I have been dealing with these people for a month just to have my drain snaked. The plumbing company was very lazy and instead of actually inspecting my problem they guesstimated what was wrong. That has been a month ago and I have been contacting the contractor and 2 10 about the situation because I have had to do dishes and my standup shower. I finally complained enough so the contractor called me today and said I need to replace the drain pipe in question so they can snake it which obviously defeats the purpose of them snaking it. The following is an email written to 2 10 Home Warranty on July 27 related to my HVAC issue: First and foremost, thank you for your assistance regarding work order . This is to confirm $662 will be paid back to me after I forward the final paid invoice of work provided to get my central air unit repaired.